new case on Harvest 12.1.3
Any problem related to Harvest 12.1.3
Harvest 12.1.3 is not supported since January 2016 and your only avenue for support is via CA Communities or Harvest knowledge documents.
See links below.
http://www.ca.com/us/services-support/ca-support/ca-support-online/support-by-product/ca-harvest-software-change-manager.html?id=255
https://communities.ca.com/community/ca-harvest