In Symantec Management Platform 7.5, when a user is in the CMDB Manager or Asset Manager role, they right click on an asset such as a computer and go to the CMDB Functions menu. The Set Asset Status function is no longer available there.
For the missing Set Asset Status menu, no error occurs.
For trying to use Bulk Edit, a Symantec Management Server Error occurs.
Product defect, Etrack 3526900.
These two issues are resolved in CMDB Solution 7.6. Note: Because this is a defect, it's not possible to manually re-add the Set Asset Status menu using the Security Role Manager.
1. As a workaround for the missing Set Asset Status menu, the user can still edit the asset and manually set the Status value on the edit page. Or, consider adding the user to the Symantec Administrator role, as this role can successfully use the Set Asset Status function.
2. As a workaround for Bulk Edit not working, the user can use a Data Connector import rule or CMDB rule to bulk change data as desired.
A possible workaround for the Set Asset Status is to:
After adding the user to the new role, the user should find that right click > Set Asset Status is now available. Please Note: This workaround may not work in every environment. If it does not work please consider using a higher security role, such as Symantec Administrator, for this purpose.
3. We have a pointfix for the issue with missing "CMDB Functions > Set Asset Status" right click functions. Please note that the pointfix (3698368_Asset_7.5_SP1_HF4_pointfix.7z) attached to this KB is compatible ONLY with 7.5 SP1 HF4 and is not compatible with any other version.
HOW TO INSTALL THIS POINTFIX:
HOW TO UNINSTALL THIS POINTFIX:
1. Make sure that Backup subfolder is located in PFinstaller directory
CMDB Solution versions 7.5 and 7.5 SP1.