Replication get failed with Communication Exception Error Code = 285278208 ErrorMsg Code = 7

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Article ID: 159315

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The replication from primary SEPM to the secondary is showing successful;however the replication from secondary to primary get failed in 10%

 

Replication Local:

2014-05-23 16:27:59.541 THREAD 43 WARNING: RemotePartnerCommunicator>>
getChangedMetadata: (1) create the folder C:\Program Files(x86)\Symantec\Symantec Endpoint Protection
Manager\data\replication\inbox\C9B09A1A0A388612013F7560C8B72C1D
2014-05-23 16:27:59.541 THREAD 43 WARNING: RemotePartnerCommunicator>>
getChangedMetadata: (1)
url=https://xx.xx.xx.xx:8443/servlet/ConsoleServlet? ActionType=GetChangedMetadata&StartingUSN=0&getDbVersion=12.1.4.1 2014-05-23 16:27:59.541 THREAD 43 FINE: RemotePartnerCommunicator>> Session/Retry Time(milli-seconds): 14400000
2014-05-23 16:27:59.541 THREAD 43 FINE: RemotePartnerCommunicator>> Maximum Socket Time(milli-seconds): 240000
2014-05-23 16:27:59.939 THREAD 43 WARNING: RemotePartnerCommunicator>>getChangedMetadata: (1) The response CODE is:0
2014-05-23 16:27:59.939 THREAD 43 WARNING: RemotePartnerCommunicator>>getChangedMetadata: (1) query
url=https://xx.xx.xx.xx:8443/servlet/ConsoleServlet?ActionType=GetChangedMetadata&StartingUSN=0&subaction=Query 2014-05-23 16:27:59.939 THREAD 43 WARNING: RemotePartnerCommunicator>>getChangedMetadata: (1) Start to query the data.zip is ready or not.
2014-05-23 16:33:00.068 THREAD 43 WARNING: RemotePartnerCommunicator>>getChangedMetadata: (1) The response CODE is:285278215
2014-05-23 16:33:00.068 THREAD 43 WARNING: ReplicationTask>> initialize: Error->Rolling back db changes...
2014-05-23 16:33:00.068 THREAD 43 WARNING: ReplicationTask>> initialize: Closing
db connection...
2014-05-23 16:33:00.068 THREAD 43 FINE: Return connection to pool.
2014-05-23 16:33:00.068 THREAD 43 WARNING: ReplicationTask>> replicate:
Communication Exception Error Code = 285278208 ErrorMsg Code = 7
2014-05-23 16:33:00.068 THREAD 43 WARNING:com.sygate.scm.common.communicate.CommunicationException: You are no longer
connected to the Symantec Endpoint Protection Manager. You must log on again to
continue. ErrorCode: 0x11010000

 

Console timeout of PrimarySEPM01 SEPM
/////////////////////////////////////
May 30, 2014 12:38:21 PM  STDOUT: Fri May 30 12:38:21 IST 2014: KeepAlive:
timeout set to 300 seconds
/////////////////////////////////////

Console timeout of Secondarysepm2 SEPM
/////////////////////////////////////
May 30, 2014 3:52:33 PM  STDOUT: Fri May 30 15:52:33 IST 2014: KeepAlive:
timeout set to 3600 seconds
/////////////////////////////////////

 

Cause

HTTP session was invalidated in every 5 minutes.The replication login session was invalidated by the console timeout setting from the Remote partner PrimarySEPM01). 

 

Resolution

Keep Console timeout setting same on both the SEPM's.


SEPM_CONSOLE->Admin->Servers->Local Site->Edit Site Properties->Console Timeout setting under General tab

 


Applies To

Windows Server 2012 64-bit