LiveUpdate issue after upgrading from Symantec Protection Engine 7.0.x to 7.5.x in a proxy environment

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

LiveUpdate fails after upgrade from Symantec Protection Engine 7.0.x to Symantec Protection Engine 7.5.x

 

"LiveUpdate error"

 

Cause

Proxy settings are not automatically transferred from the old liveupdate.conf to the new liveupdate.xml settings file.

 

Resolution

1. Run CMD and change to the Symantec Protection Engine installation folder

2. Run the following 4 commands:

XMLModifier.exe -s /liveupdate/updateserver/proxyname/@value <PROXYaddress> liveupdate.xml

XMLModifier.exe -s /liveupdate/updateserver/proxyport/@value <PROXYport> liveupdate.xml

Optional: XMLModifier.exe -s /liveupdate/updateserver/proxyuser/@value <PROXYuser> liveupdate.xml

Optional: XMLModifier.exe -k /liveupdate/updateserver/proxypassword/@value <PROXYpassword> <INSTALLATIONfolder> liveupdate.xml

Where:

<PROXYaddress> is the proxy ip address, the proxy server name or the PAC url (Proxy Auto Config)

<PROXYport> is the proxy port

<PROXYuser> is the proxy username. Do not run this command for anonymous connection.

<PROXYpassword> is the plain password. This command will encrypt the password before save it in liveupdate.xml.

<INSTALLATIONfolder> is the Symantec Protection Engine installation folder path. Use double-quote if needed.

3. Restart the Symantec Protection Engine service

 

Note: The command should not return any error. If it completes without error the change should have taken effect