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VIP Access Desktop Activation failed Error 0x10


Article ID: 159306


Updated On:


VIP Access for Desktop


Unable to activate the VIP Access Desktop.


  • Connectivity to the VIP credential activation URL is not accessible from the machine.
  • VIP Access Desktop 2.1.1 or older. 
  • Security software


  • TLS 1.2 protocol for WinHTTP (or stronger) is required for activation. (See: Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows)
  • The activation process requires one-time access to the and (more info) to retrieve a credential ID.  Check internet connectivity or try switching to a different internet connection (i.e., switch from wifi to data, connect to a different wifi connection, etc.). If on a corporate network, consult your IT helpdesk.
  • Visit to download the latest version. Versions 2.1.x and older have been decommissioned.
  • Whitelist the VIP access app in your security software at the local and/or network level.