When accessing the cube pivot table the buttons are greyed out.
No error, buttons are greyed out.
Incorrect version of the OWC.DLL installed.
This has been seen when an incorrect version of the owc11.dll is installed. You can check the version by clicking the Web component icon on the upper left corner of the pivot table.
We require the version to be 12.0.4518.1014.
If a different version is listed you will need to remove the file and run the installer which can be downloaded at
The file to remove is located at C:\Program Files (x86)\Common Files\microsoft shared\Web Components\11\OWC11.DLL
You can verify this is correct by right-clicking the file and going to the details tab, this should show the same version listed
in the console when pushing the web component icon. Once removed run the web component installer.
Now you can check the newly installed DLL to be the correct version 12.0.4518.1014.
This will need to be performed on each machine with the incorrect DLL version installed.
Windows 7 professional sp1