Insight continues to use external proxy settings after the proxy settings are removed

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Article ID: 159296

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Updated On:

Products

Web Gateway

Issue/Introduction

Once Insight is enabled, any changes to external proxy configuration will not take effect.
 

Cause

Instead of directly using the runtime configuration, the Insight component makes its own local copy of the runtime configuration during its initialization.  In current design there is no mechanism in place to signal to the Insight component to reload the configuration when changes are made, so the new configuration will only take effect when Insight is restarted.

 

Resolution

Upgrade software of SWG appliance to version 5.2.1. Until you are able to upgrade, as a workaround, once you remove External Proxy settings, restart the SWG appliance to make the change effective for Insight component.


Applies To

 

  • SWG software version 5.0.1 - 5.2.0.361