Issue/Introduction:
When the Customer-Specific Spam Submission is enabled and the backup of the SMG is restored, conduit_log shows the following errors every second after the restore. You want to know why and how to stop it.
Error from web server 403 - Forbidden : unable to GET: https://rules.ara.brightmail.com/some_number/rule_id_number
Cause:
When the backup is more than 24-hour old, the submission rule gets stale and removed from the server. This causes the "403 Forbidden" errors.
Resolution:
Restore the backup within 24 hours to prevent these errors, or recreate and re-register a new Submitter ID, which will stop requesting the old rules.
Applies To
- The backup was created more than 24 hours before the restore
- Customer-Specific Spam Submission is enabled and the Submitter ID is registered