When an EM ticket is generated that has attached documents the necessary permissions aren't granted to allow the members of the Service Managers group to view the documents.
Missing permission information in the project.
Symantec has reviewed the issue. A point fix has been produced and made available to address this issue. This point fix, along with all ServiceDesk 7.5 SP1 point fixes, can be found in TECH212326.
ServiceDesk 7.5 Service Pack 1