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Exceptions extraction causing Control Compliance Suite (CCS) Reporting Databse Synchronization job to timeout
Article ID: 159290
Updated On:
Products
Control Compliance Suite Exchange
Control Compliance Suite Windows
Issue/Introduction
Numerous exceptions can cause the CCS Reporting Database Synchronization job to run for extended periods of time without completion.
A Load End Timeout error was displayed in the Exceptions Extractor.
Cause
As Exceptions are applied to a large size of evidence (checks), synchronization of these exceptions takes more than 15 minutes which is a limit for certain CCS stored procedures
Resolution
Apply CCS v11.0 QF10431 to resolve this issue.
NOTE: Before you apply the Quick Fix, ensure that you have installed Symantec Control Compliance Suite v11.0 with MP 5 (PU 2014-1).
Applies To
CCS v11.0 <= PU 2014-1 (11.0.10500.1194)
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