Getting error message on Core setting 'SecurityPermissionCacheSize'

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Article ID: 159283

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

 The following error message was noticed on the NS logs:

Core setting 'SecurityPermissionCacheSize' does not exist for shared cache. Proceeding with default value: 1000

Main error message:

Severity: 1
Date: 5/16/2014 3:50:01 PM
Tick Count: 393247
Process: AeXSvc (4476)
Thread: 30
Module: AeXSVC.exe
Source: Altiris.NS.GroupCommunications.NSSharedCache`2.GetSetting
Description: Core setting 'SecurityPermissionCacheSize' does not exist for shared cache. Proceeding with default value:
1000

The following related messages may be noticed after the error mentioned above started appearing:

Severity: 1
Date: 5/16/2014 3:50:07 PM
Tick Count: 398941
Process: w3wp (5136)
Thread: 50
Module: w3wp.exe
Source: Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy
Description: Unable to generate policy XML for item: 0022d971-a397-4f0a-bd17-517ab55a2f33

( Exception Details: Altiris.NS.Exceptions.AeXUnauthorizedAccessException: The current user does not have required permission 'read' to load item '0022d971-a397-4f0a-bd17-517ab55a2f33'. 

Cause

 Unsufficient space allocated on the shared cache.

Environment

ITMS 7.1 SP2 MP1 Rollup v9 or Later.

Resolution

In most cases you need to increase the default value.

1. Open NSConfigurator.exe (usually under ..\Program Files\Altiris\Notification Server\Bin\Tools) and search for "SecurityPermissionCacheSize".
2. If you can't find it using the NSConfigurator, look under c:\programdata\symantec\smp\settings, there is a file called CoreSettings.config and check if it is there.
3. According to the log, it has a default value of 1000. Increase it by increments of 1000 (up to 5000). This change to apply will require that you restart the "Altiris Service" service.
4. Check if the error has stopped in repeating.