search cancel

Unable to modify notification settings for the Exceptions section of the Policies section in Symantec Mail Security for Microsoft Exchange (SMSMSE)


Article ID: 159280


Updated On:


Mail Security for Microsoft Exchange


When attempting to modify the notification settings in the SMSMSE console under Policies -> Exceptions, changes deploy successfully, but settings immediately revert to default when the console view refreshes.

The issue does not generate any visible errors within the user interface or within logs. Deploying Changes results in a "Success" message.


An API used in the submission process for notification changes is not correctly modifying registry values within the product.


 This issue is fixed in SMSMSE 7.5.1. Upgrade to 7.5.1 to resolve this issue.



If an upgrade to 7.5.1 is not currently feasible, a hotfix has been created to resolve this issue.

Please perform the following steps to apply the hotfix:

  1. Download the attachment below.
  2. Exact contents of hotfix archive into a temporary location.
  3. Stop the Symantec Mail Security for Microsoft Exchange (SMSMSE) services
  4. Navigate to <Install Path>\SMSMSE\7.5\Server
  5. Locate & Backup the files  SAVFMSEShared.dll & SAVFMSEShared64.dll
  6. Place the two extracted files from the hotfix archive into <Install Path>\SMSMSE\7.5\Server
  7. Start the Symantec Mail Security for Microsoft Exchange (SMSMSE) services

Once the hotfix is applied modifications to the Email Notification values within Policies>Exceptions can now be applied.




Attachments get_app