How to update Primary contact field for a CI (Configuration Item) via the GRLoader

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Article ID: 15928

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The General Resource Loader (GRLoader) imports CI information into CA SDM. GRLoader uses XML documents or Excel,csv files as input, which lets you import data that originates in different data sources.



How to update Primary contact field for a CI (Configuration Item) via the GRLoader using csv input file.

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Environment

Service Desk all platforms.

Resolution

Use resource_contact to identify the userid.

Example CIS.csv file:

"name","class","resource_contact"
"CI1","Business Service","System_Argis_User"

use command below on the Service Desk server to update the Primary Contact of the Configuration Item CI1:

grloader -u ServiceDesk -p Password -s http://localhost:8080 -i CIS.csv -n -a -E

 

 

 

Attachments

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