SEE Device Control: Need Support for USB Stick "Kingston Data Traveller 4000"

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Article ID: 159279

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Updated On:

Products

Symantec Products

Issue/Introduction

This USB stick uses a so-called Smart Function. It will first appear as virtual CD ROM drive, which contains an executable file. People have to run that file,
in order to decrypt the data on this USB Stick (after running the executable file, a second removable drive will appear).

However, in case there is a policy to not allow running executable file from CD ROM drive, there is no way to execute this application to access the
encrypted data on the stick. Therefore we need to add that device to the White list. 

This device has the following Hardware IDs:

USBSTOR\CdRomKingstonDT_4000_________PMAP
USBSTOR\CdRomKingstonDT_4000_________
USBSTOR\CdRomKingston
USBSTOR\KingstonDT_4000_________P
KingstonDT_4000_________P
USBSTOR\GenCdRom
GenCdRom

Entering the "DeviceID" and "ManufacturerID" or even using "Free Text Identification" but it doesn't help.

Cause

For HD Encryption drives, as of now, SEE DC supports only IronKey devices. SEE DC File system filter driver checks if device is CDROM which runs "IronKey.exe" from the volume named as "IronKey". This is standard configuration for all IronKey devices.

Apart from IronKey, SEE DC's current implementation do not support other HD Encryption devices.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.