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Symantec Installation Manager failed to load with an Uncaught Exception in Application error


Article ID: 159273


Updated On:


IT Management Suite


Loading Symantec installation manager you would immediately get an uncaught exception in application error message

Reviewing the logs you would see the following error:

Uncaught Exception in Application

System.BadImageFormatException (SymantecInstallationManager):  Could not load file or assembly 'Xceed.xip, Version=4.311069.16410, Culture=neutral, PublicKeyToken=ba83ff3687563c6' or one of its dependencies.  The module was expected to contain an assembly manifest.


The dll file had become corrupted.


Install Symantec Installation Manager on another machine.  Go to the C:\windows\assembly\gac_msil\Xceed.Zip\4.3.11069.16410__ba83ff368b7563c6 directory and copy the Xceed.dll file and replace it on the Symantec Management Platform in the same location. 

Note: To get to the gac_msil directory you need to open start run and paste the C:\windows\assembly\gac_msil\Xceed.Zip\4.3.11069.16410__ba83ff368b7563c6  directory into it.

Applies To

ITMS 7.5 Symantec Installation Manager 7.5.129