Symantec Installation Manager failed to load with an Uncaught Exception in Application error

Article Id: 159273

Status: Published

Updated On: 16-05-2014 08:03

Legacy Id: TECH217518

Products:

Management Platform (Formerly known as Notification Server)

Issue/Introduction:

Loading Symantec installation manager you would immediately get an uncaught exception in application error message

Reviewing the logs you would see the following error:

Uncaught Exception in Application

System.BadImageFormatException (SymantecInstallationManager): Could not load file or assembly 'Xceed.xip, Version=4.311069.16410, Culture=neutral, PublicKeyToken=ba83ff3687563c6' or one of its dependencies. The module was expected to contain an assembly manifest.

Cause:

The Xceed.zip dll file had become corrupted.

Resolution:

Install Symantec Installation Manager on another machine. Go to the C:\windows\assembly\gac_msil\Xceed.Zip\4.3.11069.16410__ba83ff368b7563c6 directory and copy the Xceed.dll file and replace it on the Symantec Management Platform in the same location.

Note: To get to the gac_msil directory you need to open start run and paste the C:\windows\assembly\gac_msil\Xceed.Zip\4.3.11069.16410__ba83ff368b7563c6 directory into it.

Applies To

ITMS 7.5 Symantec Installation Manager 7.5.129