Feature request, for Intel Opal drive SSDSC2BF240A4L to be officially supported with Symantec Endpoint Encryption Full Disk

Article Id: 159269

Status: Published

Updated On: 14-05-2014 08:40

Legacy Id: TECH217472

Products:

Endpoint Encryption

Issue/Introduction:

Currently Symantec Endpoint Encryption Full Disk only supports 6 Opal drives and these are all Hitachi models. Further information regarding the Hitachi Opal drives can be obtained here: http://www.symantec.com/business/support/index?page=content&id=TECH165854

The following error may be encountered if attempting to use this unsupported Intel Opal drive with Symantec Endpoint Encryption Full Disk.

Error 25102. The target drive for installation is an Opal-standard self-encrypting drive. SEEFD edition cannot take this drive under management, and this package is not licensed to install SEE Drive manager.

Resolution:

It is now up to Product Management to decide if/when/how this request can be accommodated. When an update has been provided by Product Management, this information will be updated here.