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Line breaks do not work properly in email template variables.
Article ID: 159262
Updated On:
Products
ServiceDesk
Issue/Introduction
Line breaks in variables (for example, Incident Description or Incident Resolution) are not properly sent in email templates.
Cause
Product defect.
Resolution
This issue is fixed in Workflow Rollups:
- 7.5 SP1 build 7.5.3001.111 and newer (HOWTO95421)
- 7.6 build 7.6.4383.511 and newer (INFO2509)
Applies To
ServiceDesk 7.5
ServiceDesk 7.5 SP1
ServiceDesk 7.6
Feedback
Yes
No
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