Line breaks do not work properly in email template variables.

Products

• ServiceDesk

Issue/Introduction

Line breaks in variables (for example, Incident Description or Incident Resolution) are not properly sent in email templates.

Cause

Product defect.

Resolution

This issue is fixed in Workflow Rollups:

• 7.5 SP1 build 7.5.3001.111 and newer (HOWTO95421)
• 7.6 build 7.6.4383.511 and newer (INFO2509)

 

Applies To

 

ServiceDesk 7.5
ServiceDesk 7.5 SP1
ServiceDesk 7.6