Some definitions updates appear to be failing on Protection Engine 7.5 with the error "There was an error running content update, scanning will continue using the original definitions"

Article Id: 159254

Status: Published

Updated On: 13-05-2014 05:38

Legacy Id: TECH217345

Products:

Protection Engine for Cloud Services , Protection for SharePoint Servers , Protection Engine for NAS

Issue/Introduction:

Some scheduled virus definitions updates are failing, but others are succeeding at least once a day and manual updates also work.

"There was an error running content update, scanning will continue using the original definitions"

Cause:

Incremental virus definition updates are currently failing due to an indexing problem.

Resolution:

Full virus definition updates are working correctly, so SPE will still update all it's definitions at least once a day. Manual updates can be run as required and they will also work.

This issue has been resolved as of 05/05/2014. The index has been modified to prevent the problem from occurring. This should occur automatically. In the event that the issue continues, please contact Technical Support.

Applies To

SPE 7.5