Symantec Protection Engine 7.5 Virus Definition updates fails several time a day.

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Article ID: 159249

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

 Symantec Protection Engine 7.5  Virus Definition updates fails several time a day.  Virus definitions are successfully updating daily.

 The Virus Definitions log file (%installpath\Symantec\definitions\antivirus\lux.log) contains entries similar to this: 

06:17:48.712229 [Package Result - START]
06:17:48.712229 File: 1398684755jtun_csapix86en140427032.m35
06:17:48.712229 Result Code: 0x80012000
06:17:48.712229 Result Message: UNKNOWN
06:17:48.712229 [Package Result - END]
06:17:48.712229 [Component Result - END]
06:17:48.712229 [Session Results - END]
06:17:48.712229 [Session Summary - START]
06:17:48.712229 Components: 1
06:17:48.712229 Packages: 1
06:17:48.712229 Success: 0
06:17:48.712229 Fail: 1
06:17:48.712229 [Session Summary - END]

 

Followed by a successful attempt with similar to this: 

15:06:58.325472 [Package Result - START]
15:06:58.325472 File: 1398172691jtun_csapix86encful.m35
15:06:58.325472 Result Code: 0x00011003
15:06:58.325472 Result Message: UNKNOWN
15:06:58.325472 [Package Result - END]
15:06:58.325472 [Component Result - END]
15:06:58.325472 [Session Results - END]
15:06:58.325472 [Session Summary - START]
15:06:58.341097 Components: 1
15:06:58.341097 Packages:   1
15:06:58.341097 Success:    1
15:06:58.341097 Fail:       0
15:06:58.341097 [Session Summary - END]
 

Resolution

There was an issue with the publication of the virus definitions.  This issue has been resolved in at this time.