Virus definition update failed after upgrade version to SPE 7.5

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Article ID: 159248

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Updated On:

Products

Protection Engine for Cloud Services

Issue/Introduction

Virus definition update failed after upgrade version to SPE 7.5

 

lux.log:

[Package Download - START]
18:00:04.566142 Component: {BAE8FC84-53DC-11E1-8A6B-005056A9534A}
18:00:04.566142 File: 1397191136jtun_csapix86encful.m35
18:00:04.831321 Result Code: 0x80010731
18:00:04.831321 Result Message: FAIL - download failed
18:00:04.831321 [Package Download - END]
18:00:04.831321 [Initialize Package Installs - START]
18:00:04.831321 Result Code: 0x00010000
18:00:04.831321 Result Message: OK
18:00:04.831321 Component Status Changes:
18:00:04.831321 None
18:00:04.831321 [Initialize Package Installs - END]
18:00:04.831321 [Finalize Pacakge Installs - START]
18:00:04.831321 Result Code: 0x00010000
18:00:04.831321 Result Message: OK
18:00:04.831321 Component Status Changes:
18:00:04.831321 None
18:00:04.831321 [Finalize Pacakge Installs - END]
18:00:04.831321 [Finalize Session - START]
18:00:04.831321 Result Code: 0x00010000
18:00:04.846920 Result Message: OK
18:00:04.846920 Component Status Changes:
18:00:04.846920 None
18:00:04.846920 [Finalize Session - END]
18:00:04.846920 [Session Results - START]
18:00:04.846920 Session Result Code: 0x00010000
18:00:04.846920 Session Result Message: OK
18:00:04.846920 [Component Result - START]
18:00:04.846920 Component ID: {BAE8FC84-53DC-11E1-8A6B-005056A9534A}
18:00:04.846920 Display Name: SPE 7.5 AV Definitions for x86-windows
18:00:04.846920 PVL: SPE 7.5 AV Definitions for x86-windows_MicroDefsB.CurDefs_SymAllLanguages
18:00:04.846920 Result Code: 0x00010000
18:00:04.846920 Result Message: OK
18:00:04.846920 [Package Result - START]
18:00:04.846920 File: 1397191136jtun_csapix86encful.m35
18:00:04.846920 Result Code: 0x80010731
18:00:04.846920 Result Message: FAIL - download failed
18:00:04.846920 [Package Result - END]
18:00:04.846920 [Component Result - END]
18:00:04.846920 [Session Results - END]
18:00:04.846920 [Session Summary - START]
18:00:04.846920 Components: 1
18:00:04.846920 Packages: 1
18:00:04.846920 Success: 0
18:00:04.846920 Fail: 1
18:00:04.846920 [Session Summary - END]
***********************************************************************************************************

Cause

File extension of virus definition package changed from .zip to .m35.

.m35 file extension is not in file extension allow list on proxy server. 

Resolution

Add .m35 file extension to extension allow list on proxy server.


Applies To

SPE 7.5 upgraded from 7.0.

Proxy server is in use with file extension allow list is configured.