Auto Event Purge job is not running in SCSP. Trying to run a Purge job manually fails too

Products

• Critical System Protection
• Data Center Security Server
• Critical System Protection Client Edition
• Data Center Security Server Advanced

Issue/Introduction

The Auto Event Purge job is not running in SCSP. When customer tries to run a Purge job manually it fails too

Purge job failed to run

Cause

The database is full and scsp is unable to perform the purge.
The transaction logs space is full as well.
Customer cannot perform a backup to free space on the transaction logs. To  purge events there needs to be at least the amount being purged available
as SQL will write the amount to be purged to the temp DB and if there is not
enough room the purge will fail.

 

Resolution

The Database needs to be cleaned manually and space is created by DBA manually by compressing old data and purging events not required. Enough room needs to be created so that one Manual SCSP purge job can be run.

Applies To

SCSP 5.2.9 MP4