Log Viewer Filled with "Failed to Process NSE" errors.

Article Id: 159236
Status: Published
Updated On: 03-04-2020 07:18
Products:
Management Platform (Formerly known as Notification Server)
Issue/Introduction:

After upgrade from SMP(Management Platform) 7.1 to SMP 7.5 getting lots of errors as "Failed to Process NSE" 

"4/28/2014 4:05:47 AM","Failed to process NSE.
Altiris.NS.TaskManagement.TaskStoppedException (Altiris.NS): Exception of type 'Altiris.NS.TaskManagement.TaskStoppedException' was thrown.
   at Altiris.NS.ResourceManagement.MessagingResource.SaveImpl(Boolean allowUpdate)
...

"4/28/2014 4:05:46 AM","Message dispatch failed for: from: 169c715d-4800-47ff-9890-43f1687f70c9, to: 'Detected Packs Inventory' (dd7329bc-7213-4cf9-80e3-1be33a175491)
Altiris.NS.Exceptions.AeXException (Altiris.NS.StandardItems): Failed to process NSE.
...

Message dispatch failed for: from: d8f84ccd-dab5-4485-9fef-af4a735d2549, to: 'Basic Inventory Capture Item' (1592b913-72f3-4c36-91d2-d4eda21d2f96)
Altiris.NS.Exceptions.AeXException (Altiris.NS.StandardItems): Failed to process NSE.

Message dispatch failed for: from: d8f84ccd-dab5-4485-9fef-af4a735d2549, to: 'Monitor Inventory' (2ee29254-57ae-4291-b297-957b02bf8250)
Altiris.NS.Exceptions.AeXException (Altiris.NS.StandardItems): Failed to process NSE.

Message dispatch failed for: from: 169c715d-4800-47ff-9890-43f1687f70c9, to: 'Monitor Inventory' (2ee29254-57ae-4291-b297-957b02bf8250)
Altiris.NS.Exceptions.AeXException (Altiris.NS.StandardItems): Failed to process NSE.

Message dispatch failed for: from: 169c715d-4800-47ff-9890-43f1687f70c9, to: 'Detected Packs Inventory' (dd7329bc-7213-4cf9-80e3-1be33a175491)
Altiris.NS.Exceptions.AeXException (Altiris.NS.StandardItems): Failed to process NSE.

"4/28/2014 4:05:47 AM","Attempt to save messaging resource ac2ee5f7-7885-4132-81c0-cea667fbd607 has been blocked by the Host Resource Blacklist.
Altiris.NS.TaskManagement.TaskStoppedException (): Exception of type 'Altiris.NS.TaskManagement.TaskStoppedException' was thrown.
...

Cause:

NA

Resolution:

Checked the NSE processing in eventqueue and it was fine. Tested in test environment and no issue observed related to it.

According to warning message in the Logviewer there were blacklisted GUIDs in the Agentblacklist table. Able to Isolate the GUIDS with the issue which were as follows

  •  ac2ee5f7-7885-4132-81c0-cea667fbd607
  •  09aaeebd-470e-496a-a3bd-d8e25fec95a4
  •  d8f84ccd-dab5-4485-9fef-af4a735d2549
  •  169c715d-4800-47ff-9890-43f1687f70c9

Truncated the agentblacklist table to resolve the issue. Please refer to KB 157217

Note:

There is no functionality loss doing the truncate agentblacklist table; however, if the customer wants, please take a backup of Symantec_CMDB before making any change.

You will need to wait for a day after truncating the agentblacklist table to get the errors to disappear.