If option [Send an email when the request state changes] is disabled it will stop all email notification even if user enables it when attempts to do Request Unlisted Software.
Software Portal - Disabled option in user profile [Send an email when the request state changes] stops all email notifications even if option enabled during manual requests.
Defect
Software Portal UserProfile email settings located in Altiris.SoftwarePortal.Resources.UserConfigurationItem residing in Item table in a State.
*NOTE: If you are uncomfortable working through the SQL below, please contact Symantec Support for assistance.
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SELECT vi.Name,
ir.ParentItemGuid AS UserConfigurationItem,
i.Name,
i.State
FROM ItemReference ir
INNER JOIN vItem vi
ON vi.Guid = ir.ChildItemGuid
INNER JOIN Item i
ON i.Guid = ir.ParentItemGuid
WHERE ir.Hint = 'userconfigitem to portaluser'
-------------------
<item> <StatusChangeNotification>False</StatusChangeNotification> <CommentsAdded>True</CommentsAdded> </item>
---------
UPDATE Item
SET State = '<item> <StatusChangeNotification>True</StatusChangeNotification> <CommentsAdded>True</CommentsAdded> </item>' ---or insert your modified state between apostrophes
WHERE Guid = 'AE8A9FD8-E8AA-48A6-9BE3-EC2FED7D6D8D' --!!!!Use UserConfigurationItem Guid from the result above
----------
---------------
UPDATE Item
SET STATE = '<item> <StatusChangeNotification>True</StatusChangeNotification> <CommentsAdded>True</CommentsAdded> </item>'
WHERE Guid IN (
SELECT Guid
FROM ItemClass
WHERE ClassGuid = '40C4D1AC-D471-4E1D-99CA-879AB5BF7DD4'
)
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Applies To
SWM 7.1.2, 7.5