IT Management Suite products cannot be installed or upgrade fails due to the "PerformInstall - RunMsiInstallProduct(): Install Package <xxxx> InstallAlreadyRunning" error

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Article ID: 159224

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

When you try to install or upgrade IT Management suite, the following error occurs:

IT Management Suite products cannot be installed or upgrade fails due to the "PerformInstall - RunMsiInstallProduct(): Install Package <xxxx> InstallAlreadyRunning" error

and Windows Installer API returns the code 1618.

The product fails to install or upgrade.

Return Code Description Error Code
1618 Another installation is already in progress. Complete that installation before proceeding with this install. ERROR_INSTALL_ALREADY_RUNNING

Resolution

 If you get the "Install already running" error, perform the following steps:

  1. Pause Microsoft .NET framework NGEN x86 and Microsoft .NET framework NGEN  x64 services.
  2. Make three attempts to install the same IT Management Suite package with a time interval of one minute. (If _MSIexecute mutex is set)
  3. If any of the three attempts succeeds, Symantec Installation Manager proceeds to install the package. If all the three attempts fail, restart the machine or manually check the issue before retrying installation. Ensure that MSI logging is enabled while retrying installation.
  4. After installation is successful, resume Microsoft .NET framework NGEN x86 and Microsoft .NET framework NGEN  x64 services before proceeding to the next steps