Symantec Administrator Role Getting Denied Access When Trying to Create Tasks

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Article ID: 159222

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Symantec Administrator Role Getting Denied Access When Trying to Create Tasks. When going into the Console and attempting to create a Task, the user - a member of the Symantec Administrators - receives Access Denied message

Pop up error in console - Access Denied. You do not have sufficient network access rights to the Notification Server console.

Warning in SMP Logs - <event date="Apr 28 13:30:15 +00:00" severity="2" hostName="SGOFITMS01" source="Altiris.TaskManagement.ClientTask.*" module="AtrsHost.exe" process="AtrsHost" pid="1688" thread="125" tickCount="185238457"><![CDATA[NotificationServerWebConnection::CheckCredentials(): Credential check for "SVCITMS" failed: System.Net.WebException: The remote server returned an error: (401) Unauthorized.

   at System.Net.HttpWebRequest.GetResponse()

   at Altiris.ClientTask.Server.Communication.NotificationServerWebConnection.PostToNotificationServer(String url, ICredentials credentials, NSWebConnectionBuildRequestStreamDelegate requestStreamDelegate, Int32 nMaxAttempts, Int32 nTimeout)

   at Altiris.ClientTask.Server.Communication.NotificationServerWebConnection.CheckCredentials(NetworkCredential credentials)]]></event>

Cause

In IIS under <SMPServerName>\Sites\Default Web Site\Altiris\TaskManagement, Authentication, found that Anonymous Access was Enabled.   

 

Resolution

 In IIS under <SMPServerName>\Sites\Default Web Site\Altiris\TaskManagement,  Authentication, change Anonymous Access to Disabled.   


Applies To

 SMP 7.1 SP2 MP1 v9

Attachments

PPG Access Denied.tiff get_app
IIS_TaskManagement_Authentication.tiff get_app