Partners and Resellers of the Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) are encouraged to use the Partner Management Console (PMC) to create and manage their customer's accounts. This console allows for unified access and management of multiple customer SEP SBE cloud management consoles and a single source for reporting and status updates on each account. This document discusses adding, removing, and managing customers in the PMC.
Once a PMC account has been created new SEP SBE cloud management consoles can be created, to do so:
The following process can be used to add customers who are already using SEP SBE cloud:
This will send an e-mail to the address designated requesting that the customer confirm they wish to connect their management console to the partner's PMC. As soon as the customer confirms the connection the account will be connected and they will appear in the Customers tab of the PMC.
In order to make changes to customer policy settings, create new installation packages, manage customer machines and group settings, as well as any other functions regularly accessed in the management console, Partners can log in to each customers management console and make any necessary changes. To do so:
In order to remove a customer's SEP SBE cloud management console: