Converting and reverting the consumer Norton Mobile Security license to an enterprise Norton Mobile Security license

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Article ID: 159194

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Updated On:

Products

Symantec Products

Issue/Introduction

You have purchased a trial or enterprise license of Symantec App Center 4.4, which includes Mobile Security.  Your App Center license lets you use the Norton Mobile Security app. However, some of your employees already have a consumer version of Norton Mobile Security.

Resolution

You invite which users you want to use Norton Mobile Security.  Those users' consumer Norton Mobile Security license is released for use on a different personal device for the remaining period of the subscription, and the app is converted to the enterprise Norton Mobile Security license.

The Norton Mobile Security client reverts to unlicensed when any of the following events occur:

  • The administrator deletes the user/device from App Center
  • The App Center enterprise or trial license lapses and the grace period expires
  • The device is offline when the App Center enterprise license is registered for the first time
  • The App Center enterprise license is renewed while the device is offline for that period plus the 7 day grace period

For more information:

www.symantec.com/docs/HOWTO95615

 

Click here to watch a video about the benefits of Norton Mobile Security.


Applies To

Android