A Newer Version of Symantec Encryption Desktop Has Been Detected

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Article ID: 159189

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Updated On:

Products

Desktop Email Encryption Drive Encryption

Issue/Introduction

When performing a new installation of Symantec Encryption Desktop 10.3.2 on a system with Microsoft Windows 8.1 Update 1, you receive a pop-up that A Newer Version of Symantec Encryption Desktop Has Been Detected.

A Newer Version of Symantec Encryption Desktop Has Been Detected. To install this version, please uninstall the newer version first.

Resolution

This issue has been resolved in Symantec Encryption Desktop 10.3.2 MP1.

Workaround

When installing version 10.3.2 on a Windows 8.1 Update 1 system, clicking OK will allow the installation to complete successfully. In some cases, you may need to click OK more than once.