Error: "Missing Operating system files" when importing through Boot Disk Creator

Products

• Deployment Solution
• Ghost Solution Suite

Issue/Introduction

The following error is observed when trying to import WinPE files into the boot image using boot disk creator:

Missing operating system files

 

Environment

DS 8.x

GSS 3.3

Ghost Standard Tools

WinPE 4.0, 5.x, 10, 11

Cause

Boot Disk Creator is not able to mount the WinPE image files due to any of the following conditions:

• The service account does not have the "Manage auditing and security log" USER RIGHTS ASSIGNMENT.
• If GPOs are blocking files to the TEMP folder and adding rights doesn't work, then run the Boot Disc Creator with the client not connected to the domain.
• Antivirus programs could be responsible for blocking files, disable until the preboot disc is created.

Resolution

Grant proper permissions to the Service Account on the server.

Disable the Antivirus software temporarily if installed. This issue is known to be caused by McAfee, WebRoot, and Microsoft Security Essentials, but could be caused by any Antivirus or Intrusion Protection software, depending on the configuration.

Remove the computer from the Domain and run the gpudate /force command twice.