Task agents not registering to task server. Logs show PauseActivitiesException on the site server. Shutting Down Status.

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Article ID: 159164

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Updated On:

Products

Task Server

Issue/Introduction

Task agents not registering to task server.  Logs show PauseActivitiesException on the site server.   Shutting Down Status.

CTaskServerNetCommsConnection::CheckResponseXml(): The task server returned an error: <![CDATA[Altiris.ClientTask.Server.HttpHandlers.PauseActivitiesException: Exception of type 'Altiris.ClientTask.Server.HttpHandlers.PauseActivitiesException' was thrown.

at Altiris.ClientTask.Server.HttpHandlers.WebClientApiManager.CheckPauseActivities()   
at Altiris.ClientTask.Server.HttpHandlers.WebClientApiManager.ProcessRegister(XmlTextWriter wr, NameValueCollection queryValues, Stream requestStream, Int32 contentLength)   
at Altiris.ClientTask.Server.HttpHandlers.Register.WriteResponse(XmlTextWriter wr)
at Altiris.TaskManagement.Common.XmlHttp.BaseXmlXmlHttpCallback.WriteResponseRaw(XmlTextWriter xwr)
at Altiris.TaskManagement.Common.XmlHttp.BaseXmlHttpCallback.ProcessRequest(HttpContext context) AtrsLog:Warning]]

Cause

 PauseActivities registry setting enabled (=1) in site server registry.

Environment

ITMS 8.x

Resolution

Open up Registry Editor, and go to HKLM\Software\Altiris\eXpress\Notification Server

Set registry key PauseActivities to 0.  0=disabled meaning Activities are not paused.