Deployment Solution 6.9 for Thin Clients: End-of-Life (FAQ)

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Article ID: 159146

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Updated On:

Products

Deployment Solution

Issue/Introduction

Symantec is discontinuing Deployment Solution 6.9 for Thin Clients. Deployment Solution 6.9 for Thin Clients provided customers with a license to use the Deployment Solution 6.9 product to provision and manage thin client devices.  

This article includes some of the Frequently Asked Questions (FAQ) regarding the end-of-life of the Deployment Solution 6.9 for Thin Clients product.

Resolution

Does this affect the availability of Deployment Solution 6.9?

No, only the Deployment Solution 6.9 for Thin Clients SKUs are being retired. With the end-of-life of the thin client SKUs, Deployment Solution 6.9 will no longer be sold as a standalone product. Deployment Solution 6.9 will continue to be available as part of Deployment Solution 7.5. Customers who purchase or renew their maintenance on Deployment Solution 7.5 can obtain, and are entitled to use, Deployment Solution 7.5, Deployment Solution 6.9 or a combination of both.

What is the migration path for current Deployment Solution 6.9 for Thin Clients customers?

Customers who own Deployment Solution 6.9 licenses obtained as a result of the purchase of Deployment Solution 6.9 for Thin Clients that are covered by maintenance will be provided with an entitlement to Deployment Solution 7.5 for Clients.

Deployment Solution 7.5 for Clients includes a license for both Deployment Solution 7.5 and Deployment Solution 6.9. While Deployment Solution 7.5 uses the Symantec Management Platform, Deployment Solution 6.9 does not. Deployment Solution 6.9 continues to provide the ability to provision and manage thin client devices.

Will customers still be able to manage thin clients?

Yes. Deployment Solution 7.5 for Thin Clients includes licenses and support for both Deployment Solution 7.5 and Deployment Solution 6.9. Deployment Solution 6.9 provides the ability to provision and manage thin client devices.

Will customers experience any loss of functionality?

No. Deployment Solution 6.9 for Thin Clients customers with licenses covered by maintenance are entitled for Deployment Solution 7.5 for Clients. Deployment Solution 7.5 for Clients includes a license of Deployment Solution 6.9. Deployment Solution 6.9 provides the same functionality for provisioning and managing thin clients available to customers who previously purchased Deployment Solution 6.9 for Thin Clients.

Can customers manage thin clients with Deployment Solution 7.5?

No, Deployment Solution 7.5 does not currently support provisioning and managing thin clients. However, customers who purchase Deployment Solution 7.5 receive a license of both Deployment Solution 7.5 and Deployment Solution 6.9. Deployment Solution 6.9 provides the ability to provision and manage thin clients.

Will Deployment Solution 6.9 for Thin Clients customers continue to receive support?

Yes. Customers who purchased Deployment Solution for Thin Clients and have licenses covered by maintenance will continue to receive support until the end of their maintenance contract as a result of receiving an entitlement to Deployment Solution 7.5 for Clients. Deployment Solution 7.5 for Clients includes licenses and support for both the Deployment Solution 7.5 and Deployment Solution 6.9.

How can customers purchase additional licenses to manage and provision thin clients?

Customers who require additional licenses to provision and manage thin client devices should purchase Deployment Solution 7.5 for Clients. Deployment Solution 7.5 for Clients includes licenses and support for both Deployment Solution 7.5 and Deployment Solution 6.9. Deployment Solution 6.9 can be used to provision and manage thin clients.