Error - "500 Internal Server Error" when attempting to query information on the Submission Detail page in Symantec Messaging Gateway (SMG)

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Article ID: 159128

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When attempting to query data on the submission Detail page of SMG, you may get a "500 Internal Server Error" or a "Service not available" error.

Resolution

This was an internal issue to Symantec servers and has been addressed. You should no longer see this error unless there is a potential communication issue between SMG and Symantec.