Error - "500 Internal Server Error" when attempting to query information on the Submission Detail page in Symantec Messaging Gateway (SMG)

Products

• Messaging Gateway

Issue/Introduction

When attempting to query data on the submission Detail page of SMG, you may get a "500 Internal Server Error" or a "Service not available" error.

Resolution

This was an internal issue to Symantec servers and has been addressed. You should no longer see this error unless there is a potential communication issue between SMG and Symantec.