Collector LiveUpdate issues on Symantec Event Agent 4.8.1 for Windows

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Article ID: 159115

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Updated On:

Products

Security Information Manager

Issue/Introduction

1. During LiveUpdate of collector using "runLiveUpdate.bat" on 4.8.1 off-box Windows Agent, the LiveUpdate fails with error code 242 which causes last position bookmark of few database collectors to be reset.

2. In cases where Symantec Event Agent is upgraded to 4.8.1 from previous version on Windows, the collector LiveUpdate fails with multiple java errors.

Resolution

Solution 1:  

Run the hotfix on Windows servers that have Symantec event agent 4.8.1 installed. 

Apply the hotfix by using the below files. 
   -  SymantecEventAgent4.8.1_HF1.zip
   -  SymantecEventAgent4.8.1_HF1.zip.md5

Refer the attached readme - README_Symantec_Event_Agent_4.8.1_Hotfix-1.txt for deployment instructions.

Solution 2: 

Uninstall the Symantec Event Agent 4.8.1 for Windows and use the below installer to install the updated 4.8.1 agent. 
    -  symevtagent_windows_r4.8.1.44.exe
    -  symevtagent_windows_r4.8.1.44.exe.md5

* Use the updated Windows Event Agent installer for newer off-box agent installations.

Refer the attached readme - README_Symantec_Event_Agent_4.8.1.txt for deployment instructions.

 

 

Attachments

symevtagent_windows_r4.8.1.44.exe.md5 get_app
symevtagent_windows_r4.8.1.44.exe get_app
SymantecEventAgent4.8.1_HF1.zip.md5 get_app
SymantecEventAgent4.8.1_HF1.zip get_app
README_Symantec_Event_Agent_4.8.1_Hotfix-1.txt get_app
README_Symantec_Event_Agent_4.8.1.txt get_app