Unexpected server error [0x10010000] when importing a SEPM domain

Products

• Endpoint Protection

Issue/Introduction

 When attempting to import a domain in the Symantec Endpoint Protection Manager (SEPM) from Admin > Domains, you receive "Unexpected server error [0x10010000]" and the domain fails to import.

 

2014-03-27 14:32:25.819 THREAD 1119 SEVERE:  in: com.sygate.scm.server.consolemanager.requesthandler.DomainImporterHandler

java.io.FileNotFoundException: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\temp\1395955945818test.dat (The system cannot find the path specified)

at java.io.FileOutputStream.open(Native Method)

at java.io.FileOutputStream.<init>(FileOutputStream.java:221)

at java.io.FileOutputStream.<init>(FileOutputStream.java:110)

at com.sygate.scm.util.Utility.saveFile(Utility.java:3381)

at com.sygate.scm.server.consolemanager.requesthandler.DomainImporterHandler.handleRequest(DomainImporterHandler.java:101)

at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:368)

at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:118)

at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:88)

Cause

 When you export a domain from the SEPM, a temp folder is created in \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\temp.  This folder is needed in order to import a domain into the SEPM.  If the SEPM you are attempting to import the domain on has never exported a domain, the folder will not exist and a will result in an unexpected server error.  

Resolution

 Export a domain from the SEPM before you attempt to import a domain.  You can export a domain by going to Admin > Domains > Export Domain.  Alternatively, you can create the missing temp folder in \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data.