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LDAP components of Symantec Web Gateway (SWG) become unresponsive to dcinterface after upgrade to SWG5.2


Article ID: 159105


Updated On:


Web Gateway


After upgrading to SWG5.2, removing the previous version of dcinterface, and installing the dcinterface which is available within the Authentication page of the SWG UI, the SWG appears to stop receiving LDAP data from dcinterface. The intervals when SWG appears to become unresponsive to LDAP data appear to correlate with Database updates.


Symantec is investigating at this time.