The ‘Automatic Update Install’ job fails for Control Compliance Suite (CCS) 10.5.1 with error message: “Digital signature verification failed for assembly C:\ProgramData\Symantec\CCS\LiveUpdateStaging\CCS105.10_50_530_21000\CCS_ReportingAndAnalytics_10_5_1_PCU_2014-1_Win.exe”

Products

• Control Compliance Suite Windows

Issue/Introduction

The ‘Automatic Update Install’ job fails for Control Compliance Suite (CCS) 10.5.1 Reporting And Analytics with error message on CCS Console.

A new signing certificate will be used for all CCS files signed after 2/2/2014. Any updates / QF released after this date will require an updated ‘Symantec.CSM.AssemblyVerifier.dll’. This file contains the updated CCS certificate information necessary to validate the certificate for newly released files.

“Digital signature verification failed for assembly C:\ProgramData\Symantec\CCS\LiveUpdateStaging\CCS105.10_50_530_21000\CCS_ReportingAndAnalytics_10_5_1_PCU_2014-1_Win.exe”

Resolution

Apply Quick Fix 20804 before applying update CCS 10.5.1 Reporting And Analytics PCU 2014-1

Follow the read-me document provided along with this quick fix for instructions to follow before you apply this fix.

Note: Permanent fix for this issue is incorporated with CCS 10.5.1 Reporting And Analytics PCU 2014-1

A similar fix is released for Control Compliance Suite 11.0. Please refer TECH215034

Applies To

This error is observed while installation of CCS Reporting And Analytics 10.5.1 PCU 2014-1 update with using live update.