How to add or remove services

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Article ID: 159094

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Updated On:

Products

Endpoint Protection Small Business Edition (Cloud)

Issue/Introduction

Learn how to add or remove services for Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud agents.

Note: If a SEP SBE cloud agent malfunctions, you can remove and add the Antivirus service to troubleshoot or resolve the issue. You can also uninstall and reintall the agent.

Resolution

Adding services

To add services to a client with no current services installed

  1. In the SEP SBE cloud management console, click the Computers tab.
  2. In the left column, click Computers With No Service.
  3. Click the computer name for the target client and click Add Service button within the computer profile.
  4. The service will be pushed to the computer in a four-step process. Press F5 to refresh the page and see the current status. Once completed, the Endpoint Service is installed and the system is protected.

Note: Removing and re-adding services requires restarting the target computer. 

Removing services

To remove services from a client

  1. In the SEP SBE cloud management console, click the Computers tab.
  2. Click the Name for the target client.
  3. Click Remove Service.
  4. In the pop-up notification explaining that the service will be uninstalled, click OK. The agent profile page will reload and a status appears to indicate the current step of the uninstall process.
  5. Press F5 to refresh the page. When the steps are complete, restart the target computer.