MDM enable goes in loop
Article ID: 159091
Updated On:
Products
Issue/Introduction
Issue occurs when MDM is being enabled once iOS device enrolls to Appcenter.
In native agent the Message of MDM enabling failed is displayed.
In webclip MDM installations happens every time agent is started.
In both cases MDM does not function.
In native agent the Message of MDM enabling failed is displayed
In webclip MDM installations happens every time agent is started.
Cause
There are 3 services related to MDM functionality in Appcenter.
MDMCoreServices, MdmIosAPNSService, MdmIosCommandService
Those need to be running in order for MDM to be functioning properly.
Resolution
Restart the nukona services using those commands:
/usr/local/nukona/bin/nukona-services.sh stop
/usr/local/nukona/bin/nukona-services.sh start
/usr/local/nukona/bin/nukona-services.sh restart
Applies To
Appcenter 4.2.x and above On Premise
iOS devices.
Attachments
Feedback
