Symantec Management Agent plug-ins continually reinstall

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Article ID: 159069

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Plug-ins used by the Symantec Management Agent are in a state where they continually reinstall.  This has been seen with the Package Server agent and Software Update Plug-in, however it could be any Plug-in

NA

Cause

The causes can vary, but a couple of examples could be.

  • Having the Install Policy and Uninstall Policy both enabled.
  • A GPO was in place that was installing an older version of the agent and doing an uninstall first.  The upgrade would then happen and put the agent back in a state that the GPO would uninstall and install again.

Resolution

Isolate the policies, tasks, GPO's etc that are causing the behavior to occur.

This is a test for the SMPDiag.


Applies To

SMP 7.0, 7.1, 7.5