After upgrading to Symantec Management Platform 7.5 from Symantec Management Platform 7.1, when trying to create new Asset Management or CMDB Solution asset types, such as a Software Purchase, a Purchase Order, Computer, etc., when trying to save the new asset, a permission error occurs. Some Asset Management or CMDB Solution asset types may be able to be created and saved. Assets that already exist may be able to be edited and saved, but just not created. This error appears on the bottom right of the asset edit window:
The domain user account that was logged into the Symantec Management Platform server that performed the upgrade from 7.1 to 7.5 did not have Sysadmin and/or DBO ownership rights to the Symantec_CMDB database. Even if this was the App ID, this can still happen. When this occurred, permissions were lost. This will manifest itself in several different ways for potential issues during or after upgrading, including this article's issue and is not therefore solely an Asset/CMDB problem.
Information about the root cause can be found in the following article:
KNOWN ISSUE: ITMS 7.1.2 MP1 - Failed to load resource associations. [The user does not have permission to perform this action.]
http://www.symantec.com/business/support/index?page=content&id=TECH198556
Before attempting the recommended reconfiguration of the solution-- first try a simpler solution as outlined by TECH227526. If running the SQL script attached to TECH227526 does not correct this problem then proceed to the solution prescribed below.
Repair the Symantec_CMDB database while logged in as the App ID, which has Sysadmin and DBO ownership rights to the database.
Related Articles
After upgrading the Symantec Management Platform 7.1 to 7.5, associations in resources are then missing
http://www.symantec.com/business/support/index?page=content&id=TECH213873
KNOWN ISSUE: ITMS 7.1.2 MP1 - Failed to load resource associations. [The user does not have permission to perform this action.]
http://www.symantec.com/business/support/index?page=content&id=TECH198556