Unable to publish software to a user in a remote domain if using the registry setting "includeDomainList" as specified in KB 154374.

Products

• Software Management Solution
• IT Management Suite

Issue/Introduction

Initially it was not possible to open the Software Portal on computers in remote trusted domains. The portal would time out trying to load when the SW Portal Settings option "Publish software across all trusted domains" is selected. They unchecked the "Publish software across all trusted domains" option and added the mult-string key to "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\SWM" and named it includeDomainList. They set the value equal to the two domains that they wanted the portal to check against. This worked and the portal loads across both domains. See KB In a Trusted Domain Environment the Software Portal does not work properly in Software Management.

However, when the attempted to publish the software to a user or group on the remote domain it fails with a banner error on the software resource saying:

Software Portal settings do not allow publishing of software for users or groups that are outside of the Notification Server domain. 
Remove 'remote_domain\user' or change the Software Portal settings.

The a.logs contained the following warning:

Severity: 2 
Process: w3wp (5500) 
Thread: 8 
Module: w3wp.exe 
Source: 
Altiris.SoftwareManagementSolution.Controls.UserPortal.ctrlSoftwarePublishing.Va
lidateUserInput 
Description: Software Portal configuration doesn't allow to publish software for users or groups outside of NS domain. Remove 'remote_domain\user' or change 
the configuration of Software Portal. 

So with the SW Portal Settings option "Publish software across all trusted domains" selected the remote domain users cannot load the portal but software can be published to them. And when deselecting the "Publish software across all trusted domains" option and adding the includeDomainList to the registry per KB In a Trusted Domain Environment the Software Portal does not work properly in Software Management the portal will successfully load on the computers on the remote domain but no software can be published to users or groups in the remote domain.

They need to be able to both publish software to remote domain users and groups and load the portal on the clients in the remote domain.
 

Environment

ITMS 8.x

Software Management Solution 8.x

Cause

Unknown

Resolution

Deleting and recreating the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\SWM" fixed this issue and it now works as needed.

Without the "Publish software across all trusted domains" option selected they could not publish software to users in remote domains. Yet those remote users could load the Software Portal. After selecting the "Publish software across all trusted domains" option they could publish software to users in remote domains. However, those remote users could no longer load the Software Portal.

So it was determined to de-selected the "Publish software across all trusted domains" option. The users in the remote domain could then again load the Software Portal. And they created the "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\SWM" registry key as outlined in KB 154374. This extends the SMP's local domain to include the domains entered into the "includeDomainList" so they can now publish software to those remote domains.