Unable to publish software to a user in a remote domain if using the registry setting "includeDomainList" as specified in TECH161630.

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Article ID: 159059

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Updated On:

Products

Software Management Solution

Issue/Introduction

Initially the customer could not open the Software Portal on computers in 
remote trusted domains. The portal would time out trying to load when the SW 
Portal Settings option "Publish software across all trusted domains" is 
selected. We unchecked the "Publish software across all trusted domains" option 
and added the mult-string key to "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\SWM" and 
named it includeDomainList. We set the value equal to the two domains that we 
wanted the portal to check against. This worked and the portal loads across 
both domains. See TECH161630.

However, when he attempts to publish software to a user or group on the remote 
domain it fails with a banner error on the software resource saying:
"Software Portal settings do not allow publishing of software for users or 
groups that are outside of the Notification Server domain. 
Remove 'remote_domain\user' or change the Software Portal settings."

The a.logs contain the following warning:

Severity: 2 
Process: w3wp (5500) 
Thread: 8 
Module: w3wp.exe 
Source: 
Altiris.SoftwareManagementSolution.Controls.UserPortal.ctrlSoftwarePublishing.Va
lidateUserInput 
Description: Software Portal configuration doesn't allow to publish software 
for users or groups outside of NS domain. Remove 'remote_domain\user' or change 
the configuration of Software Portal. 

So with the SW Portal Settings option "Publish software across all trusted 
domains" selected the remote domain users cannot load the portal but software 
can be published to them
And when deselecting the "Publish software across all trusted domains" option 
and adding the includeDomainList to the registry per TECH161630 the portal will 
load on the computers on the remote domain but no software can be published to 
users or groups in the remote domain.

We need to be able to both publish software to remote domain users and groups 
and load the portal on the clients in the remote domain.

Severity: 2
Process: w3wp (5500)
Thread: 8
Module: w3wp.exe
Source:
Altiris.SoftwareManagementSolution.Controls.UserPortal.ctrlSoftwarePublishing.Va
lidateUserInput
Description: Software Portal configuration doesn't allow to publish software
for users or groups outside of NS domain. Remove 'remote_domain\user' or change
the configuration of Software Portal.

 

Cause

Unknown.

Resolution

We deleted and recreated the "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\SWM" registry key and this time it works.

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Without the "Publish software across all trusted domains" option selected we could not publish software to users in remote domains. Yet those remote users could load the Software Portal.
After selecting the "Publish software across all trusted domains" option we could publish software to users in remote domains. However, those remote users could no longer load the Software Portal.
So we de-selected the "Publish software across all trusted domains" option. The users in the remote domain can again load the Software Portal.
And we created the  "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\SWM" registry key as outlined in TECH161630. This extends the SMP's local domain to include the domains entered into the "includeDomainList" so we can now publish software to those remote domains.


Applies To

Seen on both 7.5 HF4 and 7.1 SP2 MP1 v7.
It may be present on other versions as well.