When adding equipment to an Incident, assets listed (retrieved from CMDB) will include Retired and Disposed assets.
Updated On:01-10-2019 23:41
When adding equipment to an Incident, list of assets retrieved from CMDB and shown as a list include Retired and Disposed assets. Inactive assets should not be shown for selection, or perhaps shown optionally.
No checks for Asset Status is made in ServiceDesk 7.5