When adding equipment to an Incident, assets listed (retrieved from CMDB) will include Retired and Disposed assets.
Article ID: 159055
Updated On:
Products
ServiceDesk
Issue/Introduction
When adding equipment to an Incident, list of assets retrieved from CMDB and shown as a list include Retired and Disposed assets. Inactive assets should not be shown for selection, or perhaps shown optionally.
Cause
No checks for Asset Status is made in ServiceDesk 7.5
Resolution
This issue has been fixed in ServiceDesk 8.0
Applies To
ServiceDesk 7.5
ServiceDesk 7.5 MP1
ServiceDesk 7.5 SP1
ServiceDesk 7.6
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