When adding equipment to an Incident, assets listed (retrieved from CMDB) will include Retired and Disposed assets.

Article Id: 159055

Status: Published

Updated On: 01-10-2019 23:41

Legacy Id: TECH215782

Products:

ServiceDesk

Issue/Introduction:

When adding equipment to an Incident, list of assets retrieved from CMDB and shown as a list include Retired and Disposed assets. Inactive assets should not be shown for selection, or perhaps shown optionally.

Cause:

No checks for Asset Status is made in ServiceDesk 7.5

Resolution:

This issue has been fixed in ServiceDesk 8.0

Applies To

ServiceDesk 7.5
ServiceDesk 7.5 MP1
ServiceDesk 7.5 SP1
ServiceDesk 7.6