When adding equipment to an Incident, list of assets retrieved from CMDB and shown as a list include Retired and Disposed assets. Inactive assets should not be shown for selection, or perhaps shown optionally.
No checks for Asset Status is made in ServiceDesk 7.5
This issue has been fixed in ServiceDesk 8.0
Applies To
ServiceDesk 7.5
ServiceDesk 7.5 MP1
ServiceDesk 7.5 SP1
ServiceDesk 7.6