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Every time we try to log on to the SCSP Management Console, it asks for the server information and it does not retain the previously added information

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Article ID: 159045

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Updated On:

Products

Critical System Protection Data Center Security Server Critical System Protection Client Edition Data Center Security Server Advanced

Issue/Introduction

Every time we try to log on to the SCSP Management Console, it asks for the server information and it does not retain the previously added information

Cause

SCSP / DCS:S / DCS:SA writes the "Server:" information to the following file

SCSP:  <Install Dir>\Symantec\Critical System Protection\Console\managers.ini
DCS:S:  <Install Dir>\Symantec\Data Center Security Server\Console\managers.ini
DCS:SA:  <Install Dir>\Symantec\Data Center Security Server\Console\managers.ini

-This "managers.ini" was not present in customers environment.
-Ran process monitor to check what was happening when we enters the server information on the management console.
-In process monitor found that we were getting ACCESS DENIED while trying to create "managers.ini" file in "\Symantec\Data Center Security Server\Console\"
-He was a system admin and had all the writes on the console folder.
-But we were unable to create a file in the console folder manually as well, we do not get an option to create a file after right clicking in the folder.
-Told him that this seems to be some group policy related issue.

Resolution

This is a Permissions issue, user does not have permission to create new file in the specified location.

Create a file manually named "managers.ini", and move the same into the "\Symantec\Data Center Security Server\Console\" folder.

Logon to the Management Console, add the manager server information by clicking on the (+) sign, and close the console.

Again try logging on to the Management Console, and you should be able to see the server information already populated.