Symantec Messaging Gateway for Service Provider (hereafter "SMG-SP") 10.5 was configured to use the proxy server.Connecting to the Brightmail servers (aztec.brightmail.com:443) with the subm-config command fails with the following error:
Network error occurred, Failed connect to aztec.brightmail.com:443; Connection timed out (0), check your network connection settings, check your proxy settings (if applicable), and check to ensure that port 443 (HTTPS) is open through any relevant firewalls.
On the same host, you could have registered the license file and can download the latest spam rulesets successfully on the same host through the proxy server set tin the brightmail.xml:
Registration Successful.
You may now continue.
Network error occurred, Failed connect to aztec.brightmail.com:443; Connection timed out (0), check your network connection settings, check your proxy settings (if applicable), and check to ensure that port 443 (HTTPS) is open through any relevant firewalls.
subm-config command does not use the proxy settings information in the brightmail.xml.
Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.
Applies To