How to create a user

Article Id: 159040
Status: Published
Updated On: 20-10-2015 10:08
Legacy Id: TECH215640
Products:
Symantec Products
Issue/Introduction:

Multiple administrators can be granted access to the Hosted Endpoint Portal, this article will discuss the process for adding new users and the options available when doing so.

Note: adding a user in the Hosted Endpoint Portal also adds that user to the technical contact list for the account and entitles them to receive technical support.

Resolution:

Adding New Users to the Hosted Endpoint Portal

In order to add new users to the Hosted Endpoint Portal:

  1. Log in to the Hosted Endpoint Portal at https://hostedendpoint.spn.com.
  2. Navigate to the "Users" tab.
  3. Click the "Add New User" button.
  4. Fill in the user details and time zone.
  5. Click the "Roles" drop-down menu and select the level of access desired for the user.

    Options and capabilities of each role:

     
    Account Administrator
    Administrator
    User
    Edit Contact Information
    X
    X
    X
    Edit profile
    X
    X
    X
    Reset own password
    X
    X
    X
    Edit own contact methods
    X
    X
    X
    Create user
    X
    X
     
    Delete users
    X
    X
     
    Reset user password
    X
    X
     
    Edit user profile
    X
    X
     
    Edit user contact methods
    X
    X
     
    Add services
    X
     
     
  6. Click the "Submit" button.
  7. The screen will return to the main users tab and show a confirmation that a new user has been added. The new user will now appear in the list of users.