When using a pick list for an asset, such as trying to add a location to a computer, a cost center to a monitor, etc., the pop-up pick list window opens, but the list of resources either takes a long time (longer than expected) to populate, times out or doesn't populate at all.
The cause of this issue varies depending on many things, including what product (CMDB or Asset), what version (7.0, 7.1 SP1, 7.1 SP2, 7.5) and what platform (Symantec Management Platform 7.0, 7.1 SP1, 7.1 SP2, 7.5) are involved.
Part 1: Gather known information about the issue.
Determine specifics about the issue so it can be better understood where and how this is happening. For example:
Part 2: Identify and troubleshoot the root cause.
The root cause is not necessarily caused specifically by CMDB Solution or Asset Solution. For example, if the Symantec Management Platform server is performing slowly due to NSEs failing to process, this can greatly impact many aspects of the Console including Asset windows and pick lists. The root cause should therefore be focused on. The following are some areas that can be evaluated to determine if they provide information on the root cause:
Random assets suddenly disappear from the Symantec Management Platform Console
Computer's Manufacturer, Model, Serial Number or System Number are incorrect
Computer Barcode field value disappears later after being set
What reports offer a historical view of asset changes or deletions?
CMDB Solution 7.x
Asset Management Solution 7.x
Symantec Management Platform 7.x