After upgrading Symantec Protection Engine for NAS (SPE), the service will not start.
Error 1053: The service did not respond to the start or control request in a timely fashion.
There are a couple of reasons this can happen.
- Minimum requirement not met for Java.
- XML file has become corrupt.
- Residual files from previous version causing conflict.
First, try resolving the minimum Java requirement.
If this does not resolve the issue, then check for the SymantecProtectionEngineAbortLog.txt file in the install directory. Should the file be present, check for errors. If there is a corrupt XML file preventing start up, it will be logged in the abort log.
If this does not resolve the issue or if the Java version is correct, you will need to follow these steps:
SPE 7 on Windows Server 2008 R2
Java JRE 6u35
Symantec Scan Engine (SSE) 7.0.2 was previously installed on the Server .