Learn how to use the Threat Analysis Scan in SymDiag to determine which files on a computer may be malware.
This is helpful when you suspect or have evidence that malware is on a computer, but anti-malware software is not able to remediate it.
Once the scan is complete, you will see a list of potential risks requiring further investigation.
Note: Unless otherwise instructed—if you are working with Symantec Support—do not remove any suspicious files unless you have copied the files into a zip container. Symantec Support may request that you submit suspicious files to the proper website so that they can be analyzed by Symantec Security Response.
WARNING: Do not send any suspicious files directly to a Symantec support agent, even if they are zipped and password-protected.
Note: This file does not contain any copies of suspicious files, so it is safe to send directly to Symantec Support.
When you run a scan without connectivity to the Symantec Reputation database, Symantec recommends that you run SymDiag on a computer with access to the Internet to complete the scan.
For more information about SymDiag, see Download SymDiag to detect Symantec product issues.