Error when joining an Enterprise App Center WorkSpace: "[App Name] is requesting to join null WorkSpace”

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Article ID: 159006

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Updated On:

Products

Symantec Sealed

Issue/Introduction

When joining your Enterprise App Center WorkSpace, you see the message: “[App name] is requesting to join null WorkSpace.” When you click “Allow”, you see the message: [App Name] is not allowed to join the App Center WorkSpace.”

"[App Name] is not allowed to join the App Center WorkSpace"

Cause

An App Center App built with version 4.2 and rebuilt with version 4.3 or later-  without changes in branding-  contains _skip_ in the assertion file. A fix is in place for future releases.

Resolution

To resolve the issue, do the following:

  1. Log into your Symantec Enterprise App Center portal.
  2. Click on Settings > Branding > Short Title
  3. In the Short Title field, enter a short name for your App Center portal, for instance, Portal.
  4. In the Support Email field, enter the email address that is used for Android client support.
  5. Click Save.

Your App Center App is rebuilt.


Applies To

Android WrapSDK, Enterprise Tenant