Safend Offline Access Utility fails to execute when SWV is installed.

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Article ID: 158994

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Updated On:

Products

Workspace Virtualization (formerly SVS)

Issue/Introduction

Safend Data Protector creates a encrypted container on the external media and puts an executable on the stick that allows end-users to unlock the container by entering the password.
We have identified that the "Offline Access Utility" does not work in case SWV is installed on the workstation.

 

Error "Offline Access Utility should not run uder protector" when trying to execute AccessSecureData.exe.

Resolution

  • Add *\AccessSecureData.exe in the ProgramIgnoreList key.
  • Reboot the endpoint to make changes permanent.

Applies To

  • Windows 7 (32 and 64 bit)
  • SWV 7.5.538 and 6.4.1953
  • Encrypted USB Stick with Safend Data Protector 3.4.65